Privacy Policy

1. Introduction

indojp ("we", "us", "our", "the Company") is committed to protecting and respecting the privacy of all individuals who use our online casino and sports betting platform located at https://indojp.cam (the "Platform" or "Service"). This Privacy Policy explains how we collect, use, store, share, and protect your personal information in accordance with applicable data protection laws and international privacy standards.

This Privacy Policy applies to all users of indojp services, including residents of Indonesia and visitors to our Platform. By creating an account, accessing our services, or providing us with your personal information, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offerings. Any material changes will be communicated to you via email or through a prominent notice on our Platform. Your continued use of indojp services following the posting of changes constitutes your acceptance of such changes.

2. Information We Collect

2.1 Information You Provide to Us

When you register for an indojp account, we collect the following personal information directly from you:

• Identity Information: Full legal name, date of birth, gender, nationality, and Indonesian national identity card (KTP) number and photographs for identity verification purposes.
• Contact Information: Email address, mobile phone number, residential address, and postal code.
• Account Credentials: Username, password, and security questions for account access and authentication.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet identifiers (OVO, DANA, GoPay account information), payment card details, transaction history, deposit and withdrawal records.
• Communication Data: Records of your communications with our customer support team, including live chat logs, email correspondence, and WhatsApp messages.
• Verification Documents: Copies of identity documents (KTP), proof of address, and selfie photographs for Know Your Customer (KYC) compliance.

2.2 Information Collected Automatically

When you access and use the indojp Platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IP address, device ID).
• Usage Data: Pages visited, features accessed, time spent on pages, clickstream data, referring/exit pages, search queries, game play history, betting patterns, win/loss records.
• Location Data: Approximate geographic location derived from your IP address to verify that you are accessing our services from within Indonesia and to comply with jurisdictional restrictions.
• Cookie and Tracking Data: Information collected through cookies, web beacons, and similar tracking technologies. See Section 8 for detailed information about our cookie usage.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification and fraud prevention data from BCA, BRI, BNI, Mandiri, and e-wallet providers (OVO, DANA, GoPay).
• Identity Verification Services: Verification results from third-party KYC service providers who confirm the authenticity of your identity documents.
• Affiliate Partners: Information about how you were referred to indojp if you arrived via an affiliate link or promotional campaign.

3. How We Use Your Information

indojp uses the personal information we collect for the following purposes:

3.1 Account Management and Service Provision

• Create, maintain, and manage your indojp account
• Process your deposits, withdrawals, and betting transactions
• Verify your identity and age to ensure compliance with our 21+ age requirement
• Provide customer support and respond to your inquiries
• Communicate important account information, service updates, and policy changes

3.2 Legal Compliance and Security

• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Detect, prevent, and investigate fraudulent activity, money laundering, and terms violations
• Enforce our Terms and Conditions and protect our legal rights
• Respond to legal requests from law enforcement and regulatory authorities
• Maintain the security and integrity of our Platform and prevent unauthorized access

3.3 Service Improvement and Personalization

• Analyze usage patterns to improve our Platform's functionality and user experience
• Personalize your gaming experience by recommending games and betting markets based on your preferences
• Conduct market research and develop new features and services
• Test and optimize Platform performance and fix technical issues

3.4 Marketing and Promotions

• Send you promotional offers, bonuses, and marketing communications about indojp services (only with your consent)
• Notify you about tournaments, special events, and loyalty program benefits
• Measure the effectiveness of our marketing campaigns

You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting customer support. Please note that even if you opt out of marketing emails, we will still send you essential transactional and account-related communications.

4. How We Share Your Information

indojp does not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your information in the following limited circumstances:

4.1 Service Providers

We share your information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) to process deposits and withdrawals.
• Identity Verification Services: KYC verification providers to confirm your identity and age.
• Game Providers: Casino game suppliers (e.g., Evolution Gaming, Pragmatic Play) who provide the gaming content on our Platform.
• Customer Support Tools: Live chat, email, and ticketing system providers that help us deliver customer service.
• Data Analytics Services: Analytics platforms that help us understand user behavior and improve our services.
• Cloud Hosting Providers: Secure server infrastructure providers who host our Platform and databases.

All service providers are contractually obligated to protect your information, use it only for the purposes we specify, and comply with applicable data protection laws.

4.2 Legal and Regulatory Requirements

We may disclose your information to government authorities, law enforcement agencies, or other third parties when required by law or when we believe disclosure is necessary to:

• Comply with a legal obligation, court order, or regulatory request
• Protect the rights, property, or safety of indojp, our users, or the public
• Detect, prevent, or investigate fraud, security breaches, or illegal activity
• Enforce our Terms and Conditions or other agreements

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you of any such change in ownership or control of your personal information.

4.4 With Your Consent

We may share your information with third parties for purposes not described in this Privacy Policy if we have obtained your explicit consent to do so.

5. Data Security

indojp takes the security of your personal information seriously and implements industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Security Measures

• Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL (Secure Socket Layer) encryption technology.
• Secure Storage: Personal information and financial data are stored on secure servers with restricted access and encrypted at rest.
• Firewall Protection: Our servers are protected by advanced firewall systems to prevent unauthorized access and cyber attacks.
• PCI-DSS Compliance: Our payment processing systems comply with the Payment Card Industry Data Security Standard (PCI-DSS) to protect your financial information.
• Regular Security Audits: We conduct regular security assessments and penetration testing to identify and address vulnerabilities.

5.2 Organizational Security Measures

• Access Controls: Access to personal data is restricted to authorized employees and service providers who require it to perform their duties.
• Employee Training: All staff members receive regular training on data protection best practices and security protocols.
• Confidentiality Agreements: Employees and contractors with access to personal data are bound by strict confidentiality obligations.
• Incident Response Plan: We maintain a comprehensive incident response plan to quickly address any data breaches or security incidents.

While we employ robust security measures, please note that no method of electronic transmission or storage is 100% secure. You also play a crucial role in protecting your information by maintaining the confidentiality of your account credentials and promptly notifying us of any unauthorized access.

6. Data Retention

indojp retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Active Accounts: While your account remains active, we retain your personal information to provide you with ongoing services, maintain accurate records, and comply with our legal obligations.

Closed Accounts: If you close your account, we will retain your personal information for a minimum of 7 years from the date of account closure to comply with legal, regulatory, and tax requirements. This retention period allows us to resolve disputes, enforce our Terms and Conditions, and comply with anti-money laundering and record-keeping obligations.

Marketing Data: If you opt out of marketing communications, we will retain your email address and opt-out preferences indefinitely to ensure we do not contact you again.

After the required retention period expires, we will securely delete or anonymize your personal information so that it can no longer be associated with you.

7. Your Privacy Rights

As an indojp user, you have certain rights regarding your personal information. We are committed to facilitating the exercise of these rights in accordance with applicable data protection laws.

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most of your account information by logging into your indojp account dashboard. For additional information, please contact our customer support team.

7.2 Right to Correction

You have the right to request correction of inaccurate or incomplete personal information. You can update many details directly in your account settings, or contact customer support for assistance with changes that require verification.

7.3 Right to Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions. Please note that we may be required to retain certain information for legal, regulatory, or fraud prevention purposes even after you request deletion.

7.4 Right to Restriction

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or object to processing.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another service provider where technically feasible.

7.6 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes or where we rely on legitimate interests as the legal basis for processing.

7.7 Right to Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Protection Team at [email protected]. We will respond to your request within 30 days. For security purposes, we may need to verify your identity before processing your request.

8. Cookies and Tracking Technologies

indojp uses cookies and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, and deliver personalized content.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device and remember information about your visit, such as your preferences and login status.

8.2 Types of Cookies We Use

8.3 Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, although this may affect your ability to use certain features of our Platform. Please note that essential cookies cannot be disabled as they are necessary for Platform functionality and security.

9. Children's Privacy

indojp services are strictly intended for individuals who are at least 21 years of age or the legal age of majority in their jurisdiction, whichever is greater. We do not knowingly collect personal information from individuals under the age of 21.

If we become aware that we have inadvertently collected personal information from an individual under 21, we will take immediate steps to delete such information from our systems and close any associated account. If you believe we have collected information from someone underage, please contact us immediately at [email protected].

10. International Data Transfers

indojp operates internationally and may transfer your personal information to servers located outside of Indonesia for processing and storage. When we transfer your data to countries that may not provide the same level of data protection as Indonesia, we implement appropriate safeguards to ensure your information remains secure, including:

• Contractual protections requiring recipients to maintain adequate security standards
• Transfer to jurisdictions with adequate data protection laws
• Use of encryption and secure transmission protocols

By using indojp services, you consent to the transfer of your information to countries outside Indonesia as described in this Privacy Policy.

11. Changes to This Privacy Policy

indojp reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service offerings. When we make material changes, we will notify you by:

• Posting a prominent notice on our Platform
• Sending an email notification to the address associated with your account
• Displaying a notification in your account dashboard

The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of indojp services following the posting of changes constitutes your acceptance of such changes.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data protection practices, or if you wish to exercise your privacy rights, please contact our Data Protection Team:

• Email: [email protected] (Subject: Privacy Inquiry)
• Live Chat: Available 24/7 through your indojp account dashboard
• WhatsApp: +62 812-3456-7890

We take all privacy concerns seriously and will investigate and respond to your inquiry within 30 days. Our customer support team is available 24 hours a day, 7 days a week in both Indonesian and English to assist you with any privacy-related questions.